At Ordinary Object, we take pride in delivering high-quality living moss to our customers. Due to the nature of our products, returns are generally not accepted. However, we understand that unforeseen circumstances may arise. Please review our return policy below:
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Acceptable Returns: Returns will only be accepted in the event of product damage or breakage during transit. To initiate a return for damaged or broken items, please contact us at contact@ordinaryobject.co within 3 days of receiving your order.
Required Documentation: To process a return, photographic evidence of the damaged or broken product is required. Please email clear photos to contact@ordinaryobject.co
Refunds or Replacements: Upon verification of the damage, we will provide you with the option of a refund or a replacement for the damaged item.

Please note that our moss products are in their natural form, and as a result, variations in size and color are inherent. If you receive moss that appears dark, damaged, or less vibrant due to shipping, rest assured that with proper care over the next few days, the moss is likely to regain its vitality and develop a more vibrant appearance. Please be aware that due to the natural characteristics of moss, we cannot guarantee uniformity in color or size. Your moss may present individual variations that contribute to its unique and authentic charm. We appreciate your understanding and are confident that with a little care, your moss will thrive and showcase its natural beauty.

Our moss products containing soil and moss may sometimes contain bugs or other small insects that are commonly found in natural environments. While we make every effort to ensure that our products are free of pests, it is impossible to guarantee that they will be completely bug-free. If any bugs or insects are found, we advise taking appropriate measures to control them using safe and effective methods. It is important to note that some bugs, such as beneficial insects, may actually help to promote plant growth and may not be harmful. We are not responsible for any damages or losses resulting from the use of our products or any contaminants that may be present in our products.