Free shipping available on orders over $35 within the US. Packages ship within 3-5 business days from the date we receive the order. Items are shipped directly from California, USA. We are currently unable to offer international shipping beyond the United States due to the unique nature of our product.
Due to the unique nature of our products, particularly those containing live vegetation or plants, we generally do not accept returns. However, we do provide exceptions in the following circumstances:
If your item sustains damage during transit, please photograph the product along with its original packaging within 5 days of receipt. Forward the images to contact@ordinaryobject.co to initiate a return or exchange process.
We understand the importance of your satisfaction and the condition of your purchase. Should you encounter any issues or have further inquiries, feel free to reach out to us.
We gladly accept returns of unworn or defective merchandise in its original packaging for a full refund or exchange within fourteen (14) days of purchase. Items must be unused and returned in the same condition as received. Please send us an email to contact@ordinaryobject.co to initiate a return or exchange process.
Ordinary Object reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Please be advised that our moss products are natural and thus may exhibit variations in size and color. If your moss arrives looking dark, damaged, or less vibrant due to shipping, rest assured that with proper care, it is likely to regain vitality and develop a more vibrant appearance over the next few days. Due to the inherent characteristics of moss, we cannot guarantee uniformity in color or size, as individual variations contribute to its unique charm. While we strive for quality, please understand that our products containing soil and moss may occasionally harbor bugs or small insects common to natural environments. Though we take precautions to minimize pests, we cannot guarantee they will be entirely bug-free. If bugs are present, we recommend addressing them with safe and effective methods. It's important to note that some insects may aid plant growth and pose no harm. We disclaim responsibility for any damages or losses resulting from product use or contaminants. Thank you for your understanding, and we trust that with care, your moss will thrive, revealing its natural beauty.
Upon verification of damage, you will be offered the option of a refund or a replacement for the damaged item.
Welcome to ordinaryobject.co. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.
These Terms and Conditions govern your use of ordinaryobject.co and any services provided by MOSSY MOSSY, LLC. We reserve the right to change or modify these terms at any time without prior notice. Your continued use of the site constitutes acceptance of the updated terms.
All products and services listed on ordinaryobject.co are subject to availability. We strive to display our products accurately, but we cannot guarantee that the colors and images you see on your screen accurately reflect the actual product.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time without liability. All prices are listed in USD unless otherwise specified.
By placing an order, you agree to pay the listed price for the products and any applicable shipping fees and taxes. We accept various forms of payment, including major credit cards and PayPal. Your payment information is processed securely, and we do not store your payment details.
We aim to process and ship orders promptly. However, delivery times may vary based on your location and external factors. We are not responsible for delays caused by shipping carriers or customs.
Our Privacy Policy, which explains how we collect, use, and protect your information, is incorporated into these Terms and Conditions. By using our site, you agree to our Privacy Policy.
All content on this site, including text, graphics, logos, images, and software, is the property of ordinaryobject.co or its content suppliers and is protected by intellectual property laws. You may not use any content from the site without our express written permission.
ordinaryobject.co is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the site or any products purchased through the site. Our liability is limited to the amount you paid for the product in question.
These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising from these terms will be resolved in the courts of California.
If you have any questions about these Terms and Conditions, please contact us at: contact@ordinaryobject.co
By using ordinaryobject.co, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
