Return & Terms
Shipping & Delivery
Free shipping available on orders over $35 within the US. Packages ship within 3-5 business days from the date we receive the order. Items are shipped directly from California, USA. We are currently unable to offer international shipping beyond the United States due to the unique nature of our product.
Return & Exchange Policy
For Moss Products:
Due to the unique nature of our products, particularly those containing live vegetation or plants, we generally do not accept returns. However, we provide exceptions in the following circumstances:
Damaged During Transit:
If your item sustains damage during transit, please photograph the product along with its original packaging within 5 days of receipt. Forward the images to contact@ordinaryobject.co to initiate a return or exchange process.
We understand the importance of your satisfaction and the condition of your purchase. Should you encounter any issues or have further inquiries, feel free to reach out to us.
For Apparel:
We gladly accept returns of unworn or defective merchandise in its original packaging for a full refund or exchange within fourteen (14) days of purchase. Items must be unused and returned in the same condition as received. Please send us an email to contact@ordinaryobject.co to initiate a return or exchange process.
Ordinary Object reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.
Disclaimer (Product)
Please be advised that our moss products are natural and thus may exhibit variations in size and color. If your moss arrives looking dark, damaged, or less vibrant due to shipping, rest assured that with proper care, it is likely to regain vitality and develop a more vibrant appearance over the next few days.
Due to the inherent characteristics of moss, we cannot guarantee uniformity in color or size, as individual variations contribute to its unique charm. While we strive for quality, please understand that our products containing soil and moss may occasionally harbor bugs or small insects common to natural environments.
Though we take precautions to minimize pests, we cannot guarantee they will be entirely bug-free. If bugs are present, we recommend addressing them with safe and effective methods. It's important to note that some insects may aid plant growth and pose no harm.
We disclaim responsibility for any damages or losses resulting from product use or contaminants.
Upon verification of damage, you will be offered the option of a refund or a replacement for the damaged item.
Terms & Conditions
Welcome to ordinaryobject.co. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.
General
These Terms and Conditions govern your use of ordinaryobject.co and any services provided by MOSSY MOSSY, LLC. We reserve the right to change or modify these terms at any time without prior notice. Your continued use of the site constitutes acceptance of the updated terms.
Products and Services
All products and services listed on ordinaryobject.co are subject to availability. We strive to display our products accurately, but we cannot guarantee that the colors and images you see on your screen accurately reflect the actual product.
Privacy Policy
Our Privacy Policy, which explains how we collect, use, and protect your information, is incorporated into these Terms and Conditions. By using our site, you agree to our Privacy Policy.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at contact@ordinaryobject.co.